Delivery & Shipping Policy

Order confirmation and preparation

Orders are processed after payment is confirmed. Orders placed on weekdays before 4:00 PM are prepared and handed to the carrier on the same day. Orders placed after 4:00 PM, on weekends or public holidays are prepared and handed to the carrier on the next business day.

Where payment or address verification is required, the order may be held until verification is completed. During campaign periods, public holidays or exceptional operational conditions, delays may occur and customers will be informed as soon as reasonably possible.

Delivery areas and shipping charges

Rasvenis ships throughout Türkiye. Shipping costs TRY 199 for orders below TRY 700. Shipping is free for orders of TRY 700 and above.

The shipping charge is shown in the order summary and at checkout. No additional standard delivery charge that was not disclosed before payment will be requested.

Delivery time

Orders are delivered in approximately 3 business days including preparation. Orders placed on weekdays before 4:00 PM are prepared and handed to the carrier on the same day. For orders placed after 4:00 PM, processing begins on the next business day.

Delivery times may vary due to the delivery address, public holidays, carrier delays or circumstances outside the parties’ control. For sales of goods other than personalised products, the statutory delivery period will in any event not exceed thirty days from the date the order reaches the seller.

Tracking your shipment

Once your order has been handed to the carrier, tracking information is sent to the email address or telephone number registered with the order. It may take a short time for the tracking record to appear in the carrier’s system. If you do not receive a notification, contact support with your order number.

Address and recipient information

You are responsible for providing a complete, current address suitable for delivery. If a shipment is returned because an address is incorrect or incomplete, no reshipment or related charge will be processed without confirming the available options with you.

If the customer requests a carrier other than the one designated by the seller, the statutory rules governing transfer of risk apply.

Checking your order at delivery

When accepting the parcel, check the outer packaging for visible crushing, opening, moisture or other damage that could affect product safety. If there is clear damage, ask the carrier to create a report or record and, where possible, photograph the parcel before accepting it.

If you later discover a missing, incorrect or damaged item, contact us promptly with your order number and photographs showing the shipping label and product. The absence of a carrier report does not, by itself, remove statutory rights relating to defective goods.

Failed delivery and returned parcels

A parcel may be returned to the seller if the recipient cannot be reached, the address is closed or the parcel is not collected from a branch within the permitted period. Once it is returned, we will discuss options for reshipment or cancellation with the customer. Any shipping charge and refund amount will be determined in accordance with the pre-contract information and mandatory law.

Impossibility of performance and delays

If delivery of the product becomes impossible, the customer will be informed in writing or by a durable medium within three days of the seller becoming aware of the situation, and amounts collected, including delivery costs, will be refunded within the statutory period. Lack of stock alone is not treated as impossibility of performance.

In events outside the parties’ control—such as natural disasters, transport disruption or decisions of public authorities—developments will be communicated as soon as reasonably possible, without limiting mandatory consumer rights.