Pre-Contract Information Form

<p>Seller details are shown in the information card above. The buyer is the consumer who enters their name, surname, contact, delivery and billing information when placing an order. Order-specific buyer details and, where applicable, a different recipient are shown in the order summary before payment and in the order confirmation.</p>

<p>The product name, type, quantity, key characteristics, ingredients and directions for use are shown on the relevant product page; the products selected for the order are shown in the order summary before payment. The current ingredients list and warnings on the product packaging prevail.</p><p>For the selected products and quantities, the order summary forms an integral part of this information.</p>

<p>The unit price including all taxes, discounts, shipping charge, any other statutory charges and the total amount payable are shown immediately before the order is confirmed. Consumers cannot be held responsible for additional costs that were not disclosed in advance.</p><p>Promotion terms, usage limits and the effect of any discount code on the total are confirmed at checkout.</p>

<p>Available payment methods are shown at checkout. Card transactions are processed through the secure infrastructure of an authorised payment provider. The order button must clearly indicate that placing the order creates an obligation to pay.</p><p>The consumer is given the opportunity to confirm that they have received the pre-contract information. Once payment and order confirmation are completed, the contract is formed; the contract and order summary are provided to the customer on a durable medium.</p>

<p>The delivery address, shipping method, charge and committed estimated delivery time are shown before payment. For sales of goods other than personalised products, the performance period will in any event not exceed thirty days. Within the limits prescribed by law, the seller remains responsible for loss or damage until the product is delivered to the consumer or to a third party designated by the consumer.</p>

<p>For products not subject to an exception, the consumer may withdraw within fourteen days of delivery without giving a reason and may also notify the seller before delivery. The withdrawal notice should be sent to the seller by email, contact form or another durable medium.</p><p>The designated return carrier, return-shipping cost and the party responsible for that cost must be shown on an order-specific basis before payment. The consumer returns the product within the period prescribed by current law. Refund timing and method are explained in the Cancellation, Returns & Exchanges Policy.</p>

<p>You may submit product or order requests using the seller’s contact channels shown above. If a resolution cannot be reached, consumers may apply to the Consumer Arbitration Committee or Consumer Court at their place of residence or where the consumer transaction took place, subject to the dispute amount and current jurisdiction rules.</p>

<p>Order data is processed for formation and performance of the contract, compliance with legal obligations and protection of rights. Further details are provided in the KVKK Privacy Notice and Privacy Policy. Consent to marketing communications is not a condition of placing an order and is obtained separately.</p>