Frequently Asked Questions

Everything You Want to Know

Find clear answers to the most common questions about Rasvenis products, application, ingredients, delivery and ordering.

RASVENIS
GOOD TO KNOW

Product, Formula & Application

What to know about the formula, application and sun-protection approach before adding Rasvenis to your skincare routine.

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What does Rasvenis Instant Filter Effect SPF 50+ do?+
It helps skin look smoother, brighter and more even from the moment it is applied. It combines SPF 50+ protection with daily skincare support and a naturally refined finish.
What does Peel It Glow do?+
It helps reduce the appearance of dead skin buildup on the skin's surface and helps skin look smoother, fresher and brighter.
Is the product tinted?+
No. The formula is untinted. Rather than covering your skin like foundation, it is designed to preserve its natural appearance while helping it look more even and polished.
Can Peel It Glow be used on the face and body?+
Yes. It is suitable for use in both face and body care.
Does it leave a white cast or feel heavy?+
Its lightweight, invisible texture is designed to blend easily into the skin. Applying an adequate amount evenly and in layers helps deliver the best experience.
Is it suitable for all skin types?+
The product has a lightweight texture suitable for everyday use. If your skin is sensitive, reactive or requires specialist care, review the ingredient list and seek professional advice where appropriate.
How do I use Peel It Glow?+
Apply it to the skin using circular motions, then rinse thoroughly with plenty of water.
Can I use it instead of foundation?+
It can be an everyday alternative for anyone who prefers a natural look without the weight of foundation. Rather than providing full coverage, it helps skin appear more even and polished.
Can I wear it under makeup?+
Yes. Apply it to clean, moisturized skin and wear it alone or use it as your skincare and sun-protection step before makeup.
Which skin types is Peel It Glow suitable for?+
It is suitable for all skin types.
Do I need to reapply during the day?+
Yes. To maintain sun protection, reapply especially after prolonged sun exposure, sweating, swimming or towel-drying.
What are the key ingredients?+
The formula combines vitamins C, E and B3 with peptide support, SPF 50+ sun protection and a lightweight feel. The current, complete ingredient list is printed on the product packaging.
GOOD TO KNOW

Orders, Delivery & Support

The most common questions about your order, from checkout through delivery and after-sales support.

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When will my order be prepared?+
Orders enter processing once payment is confirmed. Orders placed before 4:00 PM on weekdays are prepared and handed to the carrier the same day. Orders placed after 4:00 PM, on weekends or public holidays are prepared and handed to the carrier on the next business day. Orders are delivered in approximately 3 business days including preparation.
How can I track my shipment?+
Once your order has been handed to the carrier, tracking information is sent to your registered contact details. If you do not receive it, contact our support team with your order number.
Can I change my delivery address?+
You can request an address change by contacting our support team before the order is handed to the carrier. Once dispatched, any change is subject to the carrier’s process and availability.
Which payment methods can I use?+
You can use the valid debit and credit card options shown at checkout. Available installment and payment options are displayed according to your card at the payment step.
How do I use a discount code?+
Enter a valid discount code in the discount field at checkout and apply it. Campaign terms and whether codes can be combined depend on the specific offer.
What should I do if my item arrives damaged or incorrect?+
Send our support team your order number together with photos showing the package and product. Once reviewed, we will share the appropriate next steps with you.
How do I request a return?+
Contact our support team with your order number and reason for return. For cosmetic products, hygiene requirements, resale suitability and applicable legal exceptions are assessed.
How can I contact you with another question?+
Use the form on our Contact page or email info@rasvenis.com. Your request will be routed to the relevant team and reviewed during business hours.
NATURAL RADIANCE. UNMISTAKABLY YOU.

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